THE BELGIAN DIPLOMATIC TAX-FREE FUEL CARD
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WHAT SHOULD I DO WHEN MY TOTAL TAX-FREE FUEL CARD IS LOST OR STOLEN?

When one of your TOTAL tax-free fuel card is lost or stolen, you must block it immediately by calling:

  • TOTAL BELGIUM +32 2 288 99 36 (during business hours and days),
  • Or TOTAL Card Stop Service +32 2 288 94 00 (24/24h – 7/7).

Each blocking request must be written confirmed via the CONTACT of the TOTAL DIPLOMATIC website or by e-mail diplomatic.totalbelgium@total.com mentioning your first and last name, client number, card number of lost or stolen card, as well as the telephone number and the time period during which you can be contacted.