THE BELGIAN DIPLOMATIC TAX-FREE FUEL CARD
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FAQ

HOW CAN I CONTACT THE TOTAL DIPLOMATIC TEAM?
The TOTAL Diplomatic Cards team is at your service 08h30-17h00 during business days.Please find here their contact
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WHERE WILL MY TOTAL DIPLOMATIC TAX-FREE FUEL CARD BE DELIVERED?
For obvious security reasons, all postal mail and fuel cards will be delivered at the headquarters of your diplomatic mission
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ARE CD NUMBER PLATES MANDATORY?
The answer to this question is negative. The rule is: you must be the owner of the vehicle that must
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CAN I USE THE TOTAL TAX-FREE FUEL CARD OUTSIDE OF BELGIUM?
The 136F form is limited to the kingdom of Belgium, as requested by the Kingdom of Belgium Foreign Affairs, Foreign
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DELIVERY TIME OF THE TOTAL TAX-FREE FUEL CARD?
After endorsement of your 136 F declaration by the Belgian General Administration of Customs and Excise, and only after that, we
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WHAT IS THE YEAR TAX-FREE FUEL QUOTA/ALLOWANCE?
The rules in this regard vary by country, reciprocity rules, agreements, bilateral relations, and so on between Belgium and third
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WHAT SHOULD I DO WHEN MY TOTAL TAX-FREE FUEL CARD IS NOT WORKING?
Should your TOTAL tax-free fuel card not be working, please contact the TOTAL team based in Brussels by telephone +32 2 288 99 36 during 08
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Am I eligible for the TOTAL tax-free fuel?
The TOTAL Diplomatic Card is reserved exclusively for natural persons and legal persons who are eligible for the exemption from
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CAN I CHECK/MODIFY MY PERSONAL DATA?
At any time, you can monitor your personal data on your TOTAL Diplomatic Account (see LOGIN).Should any personal date
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HOW TO USE THE TOTAL TAX-FREE FUEL CARD WORK?
Just insert your TOTAL tax-free fuel card into the ‘external’ terminal placed near the petrol pumps and follow the instructions
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I HAVE NUMBER PLATE REGISTERED IN ANOTHER COUNTRY!
I have number plates registered in another country, which is not Belgium, can I benefit from the TOTAL tax-free fuel
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IS A DIRECT DEBIT MANDATE MANDATORY?
The SEPA Direct Debit mandate is mandatory for individual customers using the TOTAL Diplomatic tax-free fuel card for their ‘private/
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GDPR?
For any questions related to GDPR, please read the TOTAL Personal Data Protection Policy Charter (see specific page: Privacy).
SHOULD I REGISTER MY CAR IN BELGIUM?
The answer to this question is positive. Indeed, and despite the European directives, you must be the owner of the
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WHICH PRICE WILL I PAY FOR THE TAX-FREE FUEL PRICE?
TOTAL Diplomatic Tax-free fuel Cards offers you the most competitive tax-free fuel price on the Belgian market for diesel and
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HOW TO SEND THE 136F FORM TO TOTAL?
Form 136 F cannot be photocopied or otherwise reproduced. Only the original version of the 136F declaration, paper-based, can be sent
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HOW MANY TOTAL TAX-FREE FUEL CARDS CAN I ORDER?
For private/personal use, a diplomat or an administrative and technical staff members of diplomatic missions may request maximum two
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WHAT IS THE TAX-FREE QUOTAS FOR DIPLOMATIC PURCHASES?
The duty/tax-free quotas for diplomatic purchases is in practice a tax-free fuel allowance granted for each calendar year, free
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TO WHICH TAX-FREE FUEL CAN I APPLY WITH A 136F FORM?
By means of a 136 F only the vehicle-related products belonging to the requester may be included in a 136F form.
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HOW DOES THE TOTAL TAX-FREE FUEL CARD WORK?
The TOTAL tax-free fuel card allows to collect fuel purchases within the ± 536 petrol stations of TOTAL BELGIUM and to generate
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WHAT SHOULD I DO WHEN MY TOTAL TAX-FREE FUEL CARD IS LOST OR STOLEN?
When one of your TOTAL tax-free fuel card is lost or stolen, you must block it immediately by calling:TOTAL
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CO-SIGN OR COUNTERSIGNATURE OF YOUR 136F FORM? THE STAMP/SEAL OF YOUR DIPLOMATIC MISSION?
The head of Mission or authorised representative must co-sign the 136 F for whether for the private/personal use and the
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WHAT SHOULD I DO WHEN LEAVING MY CURRENT POSITION IN BELGIUM?
The customer undertakes to inform TOTAL BELGIUM prior his/her diplomatic mission term in Belgium comes to an end by
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HOW CAN I OBTAIN THE TOTAL TAX-FREE FUEL? (FIRST SUBSCRIPTION)
As a reminder, the TOTAL Diplomatic Card is reserved exclusively for natural persons and legal persons who are eligible for
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FORGOTTEN PASSWORD AND/OR E-MAIL ADDRESS?
Have you forgotten your password?Click on the ‘LOGIN’ button and select the option FORGOTTEN PASSWORD and complete the requested
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WHAT SHOULD I DO WHEN I FORGET THE PIN CODE OF MY TOTAL TAX-FREE FUEL CARD?
If you enter a wrong PIN three times, your card will be blocked for 24 hours. After those 24 hours of security,
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HOW TO RENEW MY 136 F form? (ALREADY CUSTOMER)
On your TOTAL ACCOUNT, generate the 136 F declaration using information related to your vehicle’s fuel type, number plates, etc.
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WHAT IS THE PROTOCOL FILE/DOSSIER? WHERE TO FIND IT?
Your personal your Protocol dossier/file is mentioned in the backside of your Belgian ID-card issued by the Protocol Directorate.
WHAT SHOULD I DO WHEN SWITCHING POSITION WITHIN MY DIPLOMATIC MISSION?
Please provide us a copy, front and backside, of your new ID-card containing your new protocol dossier/file by e-mail:
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DO I HAVE TO PAY A FEE WHEN USING THE TOTAL DIPLOMATIC TAX-FREE FUEL CARD?
The TOTAL Diplomatic Tax-free fuel Cards are free of charge. TOTAL Diplomatic Tax-free fuel Cards offers you the most competitive
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HOW MUCH COSTS A TOTAL TAX-FREE FUEL CARD?
The TOTAL Diplomatic Tax-free fuel Cards are free of charge.TOTAL Diplomatic Tax-free fuel Cards offers you the most competitive
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WHAT TO DO WHEN I SWITCH OF IBAN ACCOUNT?
When you have a new IBAN account, you must inform TOTAL BELGIUM as follows:Send to TOTAL Belgium an original
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